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    How to train, retain great staff

    So you have surrounded yourself with a solid team. How do you continue to coax the best of your employees’ attributes and enrich their growth as staff members? Some fellow dermatologists weigh in.

    A solid staff is not forged overnight. The process involves foundational practices, significant orientation, and an environment of proper mentorship and coaching. Jody Comstock, M.D., director of Skin Spectrum in Tucson, Arizona, provides detailed training manuals, employment handbooks, and job descriptions tailored to the new hire. 

    “They must complete a core competency list before they work on their own,” she says. These may include a variety of learning tools and materials, from electronic medical record (EMR) online tutorials and OSHA compliance videos to core competency evaluations in phone interactions.

    Carolyn Jacob, M.D., director of Chicago Cosmetic Surgery and Dermatology, utilizes experienced staff members to usher new hires into the company culture and skills. 

    “We have a designated patient care team trainer who is compensated for training, and already performs her duties in a very accurate and complete manner,” she says.

    Next: Cross-training new hires

    Melanie D. Palm, M.D., M.B.A.
    Melanie D. Palm, M.D., is director of Art of Skin MD in Solana Beach, Calif. Visit her at http://www.artofskinmd.com


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